oyo88 Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

To register and use the oyo88 Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your membership:

• You must be at least 21 years of age. oyo88 strictly enforces this minimum age requirement across all products and services. Individuals under 21 are not permitted to register, deposit, wager, or receive winnings on the Platform.
• You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online betting is not explicitly prohibited for personal use. You are solely responsible for confirming the legal status of online gambling in your location before registering.
• You must be legally capable of entering into a binding contract under the laws applicable to you.
• You must not be on any oyo88 self-exclusion list, voluntary exclusion register, or have a current account suspension or ban in place.
• You must not be an employee, director, officer, agent, contractor, or immediate family member of an employee of oyo88 or any of its affiliated companies, technology providers, or licensed game studios.
• You must not be acting on behalf of any third party. All bets and account activity must be conducted in your own name and for your own personal account only.

oyo88 reserves the right to request documentary evidence to verify any of the above eligibility conditions at any time. Failure to provide satisfactory evidence within a reasonable period may result in temporary suspension or permanent closure of your Account.

Each individual is permitted to hold only one active oyo88 Account. The registration of multiple accounts — whether under the same or different personal details, email addresses, device identifiers, or payment methods — constitutes a material breach of these Terms and will result in the closure of all associated accounts. Any balances held in duplicate accounts may be forfeited at oyo88's discretion.

During registration you are required to provide accurate, current, and complete information, including your full legal name, date of birth, Indonesian residential address, valid email address, and a contact number. You must update this information promptly if it changes. oyo88 accepts no liability for losses arising from inaccurate account information provided by the Member.

You are solely responsible for maintaining the confidentiality of your oyo88 login credentials — username and password. You must not share your credentials with any third party or permit any third party to access your Account. Any activity conducted through your Account while your credentials are in use will be treated as authorised activity by oyo88, regardless of whether you personally initiated it. If you suspect unauthorised access, you must notify oyo88 support immediately via live chat at [email protected].

oyo88 reserves the right to decline any registration application at its sole discretion, without being required to state a reason.

oyo88 operates a Know Your Customer (KYC) verification programme as part of its commitment to preventing underage gambling, fraud, money laundering, and identity theft. KYC verification may be required before a Member's first withdrawal, upon reaching specified cumulative deposit or withdrawal thresholds, or at any time oyo88 determines that verification is necessary.

You may be required to submit one or more of the following documents:

• Proof of Identity: A clear copy of a valid government-issued photo identification document, such as a KTP (Kartu Tanda Penduduk — Indonesian national identity card), passport, or SIM (Indonesian driving licence).
• Proof of Address: A recent utility bill, bank statement, or official government correspondence issued within the last three months confirming your registered residential address in Indonesia.
• Proof of Payment Method: Where required, confirmation that the bank account or e-wallet used for deposits or withdrawals is registered in your own name (e.g., a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account screen showing your registered name and account number).

Documents submitted for KYC purposes are handled in accordance with oyo88's Privacy Policy. All documents are stored securely and are not shared with third parties except as required for verification or as mandated by applicable law.

oyo88 targets a KYC review turnaround of 24 hours from the receipt of a complete documentation submission. During the KYC review period, deposits may continue to be accepted; however, withdrawals may be placed on hold pending verification completion. oyo88 accepts no liability for delays in withdrawal processing caused by a Member's failure to provide complete or legible KYC documentation in a timely manner.

All deposits on oyo88 are denominated in Indonesian Rupiah (IDR / Rp). oyo88 accepts deposits via the following Indonesian payment channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), OCBC NISP. Minimum deposit via bank transfer: Rp 50.000.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja. Minimum deposit via e-wallet: Rp 20.000.

Deposits must be made from a payment method registered in your own name. Deposits made from third-party accounts — including accounts belonging to family members — are not permitted and may be returned or forfeited. oyo88 reserves the right to request evidence confirming account ownership before crediting any deposit.

Under normal operating conditions, bank transfer deposits are credited to oyo88 accounts within 5 minutes of confirmation by the sending bank. E-wallet deposits are typically credited within 60 seconds. oyo88 accepts no liability for delays caused by the Member's bank or e-wallet provider, Indonesian public holidays, or scheduled banking system maintenance windows. If a deposit is not reflected in your account within 30 minutes, please contact oyo88 support via live chat with your transfer receipt.

oyo88 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees, which are your sole responsibility.

oyo88 reserves the right to set maximum deposit limits per transaction or per 24-hour period. Current limits are displayed in the Cashier section of your oyo88 Account. Members may request voluntary deposit limits via the Responsible Gaming section of their account settings.

Withdrawals are processed exclusively to a payment method registered in the Member's own name. oyo88 does not process withdrawals to third-party bank accounts or e-wallets under any circumstances. As a general principle, withdrawals will be returned to the same payment method used for the originating deposit, unless that method no longer supports incoming transfers, in which case oyo88 may process the withdrawal to an alternative verified method at its discretion.

oyo88's target withdrawal processing time is under 30 minutes for fully KYC-verified accounts during standard WIB (UTC+7) operational hours. Processing times may be extended during peak periods, scheduled maintenance windows, or Indonesian national holidays. oyo88 accepts no liability for delays attributable to the receiving bank or e-wallet provider's own processing schedules.

The minimum withdrawal amount is Rp 100.000. Maximum withdrawal amounts per transaction and per 24-hour period are displayed in the Cashier section of your Account. High-value withdrawal requests may be subject to additional KYC checks before release.

oyo88 reserves the right to withhold or reverse a withdrawal request if:

• The Member's KYC verification has not been completed or has lapsed.
• There is a reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms associated with the funds in question.
• The relevant funds include a Bonus Balance that has not yet satisfied all applicable wagering requirements.
• The withdrawal request has been flagged by oyo88's risk management systems for further review.

Where a withdrawal is withheld, oyo88 will notify the Member via their registered email address and specify the reason and any remedial steps required. oyo88 targets a resolution of all legitimate withdrawal holds within 72 hours of first notification to the Member.

oyo88 offers a range of promotional bonuses to eligible Members, including welcome deposit bonuses, reload bonuses, cashback offers, free bet credits, and seasonal promotions tied to events such as Idul Fitri, the BRI Liga 1 season, the UEFA Champions League, and the FIFA World Cup. All promotions are subject to the specific terms published at the time of the offer.

Unless stated otherwise in a promotion's specific terms, the following general bonus conditions apply to all oyo88 promotional offers:

• Wagering Requirement: Bonus funds must be wagered a minimum number of times (as stated in the promotion terms, typically between 5x and 30x the bonus amount) before any associated winnings may be withdrawn.
• Eligible Markets: Wagering contributions toward bonus requirements may vary by product category. Sports bets, casino games, slots, and Bola Tangkas may contribute at different rates. The specific contribution schedule is set out in each promotion's terms.
• Minimum Odds: Sports bets placed to satisfy a wagering requirement must meet a minimum odds threshold as specified in the relevant promotion terms. Bets placed at odds below the minimum threshold will not count toward the wagering requirement.
• Time Limit: Wagering requirements must be completed within the period specified in the promotion terms. Any unmet wagering requirements and associated Bonus Balance will expire at the end of the stated period without compensation.
• One Bonus at a Time: Unless expressly stated otherwise, only one promotional bonus may be active on a Member's Account at any one time. A Member must complete or forfeit an active bonus before claiming a new one.

oyo88 reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice. If oyo88 determines that a Member has attempted to exploit or abuse any promotional offer — including through the use of multiple accounts, systematic low-risk arbitrage betting, or any other method — oyo88 may void the bonus, reclaim any winnings derived from the bonus, and suspend the Member's Account pending investigation.

oyo88 publishes product-specific rules for each betting category available on the Platform. The general betting rules below apply across all products unless superseded by product-specific rules:

• Bet Acceptance: A bet is not accepted until oyo88 has confirmed acceptance and a unique bet reference number has been issued. Until that confirmation is received, no bet is in force regardless of funds deducted from your Balance.
• Palpable Errors: oyo88 reserves the right to void any bet accepted as a result of a palpable error — including manifest pricing errors, incorrect market lines, or technical faults — regardless of whether the bet has already been settled. Where a palpable error is identified, oyo88 will notify affected Members and return the relevant stake to their Account Balance.
• Event Cancellation: If a sporting event, match, or game round is cancelled, abandoned, or suspended before completion, bets will be settled in accordance with oyo88's published rules for the relevant product. In general, unsettled bets on cancelled events are returned as a void and the stake is credited back to the Member's Account.
• Mix parlay (accumulator) bets: Mix parlay bets — multi-leg accumulators combining two or more selections — are subject to additional rules regarding partial voids, dead heats, and the calculation of returns. Full mix parlay rules are available in the Sportsbook section of the Platform.
• Final Results: All bets are settled on the official result as declared by the relevant governing body (e.g., FIFA, AFC, PSSI for football; the relevant national lottery authority for togel). oyo88 does not accept responsibility for results published by unofficial third-party sources.

The following conduct is strictly prohibited on the oyo88 Platform. Engaging in any of the below may result in immediate Account suspension, forfeiture of balances, permanent Account closure, and where applicable, referral to the relevant authorities:

• Registering or operating more than one Account, or registering an Account in a name other than your own legal name.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets, exploit pricing, or interact with the Platform in any way other than through legitimate manual user activity.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sports corruption.
• Exploiting technical errors, software bugs, or pricing anomalies on the Platform. Any winnings resulting from a confirmed technical error are not valid and will be voided.
• Engaging in collusion with other Members or with Platform employees to gain an unfair advantage.
• Depositing funds obtained from fraudulent, illegal, or unauthorised sources, including stolen payment methods or proceeds of crime.
• Using the Platform to conduct or facilitate money laundering, terrorist financing, or any other financially illegal activity.
• Systematic promotional arbitrage — the deliberate and coordinated exploitation of oyo88 bonus offers across multiple accounts or in combination with third-party platforms to guarantee a risk-free return.
• Accessing or attempting to access the Platform from a jurisdiction where doing so is explicitly prohibited by local law, using VPNs, proxy servers, or any other IP-masking tool to circumvent geo-restriction measures.

oyo88 is committed to providing a safe gambling environment and supports responsible gaming practices. The Platform offers the following self-management tools to all Members:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits via their Account settings. Once set, deposit limits take effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase is applied.
• Session Time Reminders: Members may configure session duration alerts that notify them of the time elapsed during an active gaming session.
• Cooling-Off Period: Members may request a temporary account restriction of between 24 hours and 6 weeks. During a cooling-off period, login access is restricted and no bets may be placed.
• Self-Exclusion: Members who feel that their gambling behaviour may be becoming a problem may apply for permanent self-exclusion. Self-exclusion requests take effect within 24 hours and cannot be reversed for a minimum period of six months.

To activate any responsible gaming tool, visit your Account settings or contact oyo88 support via live chat. For detailed information on all responsible gaming features and support resources available to Indonesian players, please visit our dedicated Responsible Gaming page. oyo88 enforces a strict 21+ only policy and does not knowingly permit underage individuals to access any of its services.

All content on the oyo88 Platform — including but not limited to the oyo88 brand name and logo, website design and layout, software, text, graphics, icons, images, audio clips, data compilations, and game content provided by licensed third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — is the property of oyo88 or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the oyo88 Platform solely for your own personal, non-commercial betting and gaming purposes. This licence does not include:

• The right to copy, reproduce, distribute, publicly display, or create derivative works from any oyo88 content.
• The right to use any data mining, scraping, or extraction tools on any part of the Platform.
• The right to frame, mirror, or incorporate any part of the oyo88 Platform into another website or application.
• The right to use oyo88 trademarks, logos, or brand assets without prior written consent.

Any unauthorised use of oyo88 intellectual property may give rise to a claim for damages and will result in immediate Account termination.

To the fullest extent permitted by applicable law, oyo88's total aggregate liability to any Member for any loss, damage, or claim arising out of or in connection with the Member's use of the Platform — whether in contract, tort (including negligence), statutory duty, or otherwise — shall not exceed the total value of deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim.

oyo88 specifically excludes liability for:

• Loss of profits, revenue, data, or goodwill.
• Indirect, incidental, consequential, special, or punitive damages of any kind.
• Losses arising from Platform unavailability, scheduled or unscheduled maintenance, technical failures, or interruptions to third-party payment infrastructure (including Indonesian banking systems and e-wallet providers).
• Losses arising from a Member's own negligence, including the failure to maintain the security of their login credentials.
• Losses arising from a Member's reliance on inaccurate information displayed on the Platform as a result of a palpable error subsequently corrected by oyo88.

Nothing in these Terms shall exclude or limit oyo88's liability for death or personal injury caused by oyo88's own negligence, or for fraud or fraudulent misrepresentation by oyo88.

oyo88 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them. By registering an Account, you consent to oyo88's collection and use of your personal data as described in the Privacy Policy.

In summary, oyo88 collects personal data for the purposes of account administration, identity verification (KYC), payment processing, fraud prevention, responsible gaming monitoring, and — where you have given consent — the delivery of personalised promotional communications. oyo88 does not sell personal data to unaffiliated third parties. Data may be shared with licensed technology partners, payment processors, and regulatory bodies as required for the lawful operation of the Platform.

oyo88 reserves the right to amend these Terms & Conditions at any time. Where an amendment is material — meaning it substantially affects a Member's rights or obligations — oyo88 will provide at least 7 days' advance notice by displaying a prominent notice on the Platform and sending a notification to each Member's registered email address.

For non-material amendments (such as corrections of typographical errors, clarifications of existing provisions, or updates that are solely beneficial to Members), changes will take effect upon publication on the Platform without advance notice.

Your continued use of oyo88 after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your Account prior to the effective date of the amendment.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including any question regarding their existence, validity, or termination — shall be governed by and construed in accordance with the laws of the jurisdiction in which oyo88 holds its international operating licence.

oyo88 makes no representation that the Services are appropriate, legal, or available in every jurisdiction. It is the Member's sole responsibility to determine whether accessing oyo88 complies with the laws and regulations applicable in their location, including Indonesian law. oyo88 accepts no liability for any legal consequence arising from a Member's decision to access the Platform from a jurisdiction in which online gambling is restricted or prohibited.

Any dispute that cannot be resolved by direct negotiation between a Member and oyo88 may be referred to binding arbitration under the rules of the arbitral body specified in oyo88's licence conditions. The language of arbitration proceedings shall be English.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need to notify oyo88 of a matter requiring urgent attention (such as suspected unauthorised account access or a withdrawal dispute), please contact the oyo88 support team through the following channels:

• Live Chat: Available 24/7 via the oyo88 Platform — average response time under 2 minutes. Indonesian-speaking agents available at all hours.
• Email: [email protected] (plain text — not a clickable link). Response target: within 12 hours.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian national holidays. Primary service time zone: WIB (UTC+7), covering Jakarta, Surabaya, Medan, Bandung, and Bali.

oyo88 commits to acknowledging all formal complaints submitted in writing (via email) within 24 hours and to providing a substantive response or resolution within 5 business days. For disputes related to bet settlement or account balances, oyo88's support team will escalate to the relevant internal review team and keep the Member informed of progress at each stage of the process.